PRIVACY STATEMENT
----
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Heys.com.au or mailing us at:
Heys Australia PTY Ltd.
370 St Kilda Road,
C/- Unit 302, Melbourne
Victoria 3004,
Australia
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT4>
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - SMS & EMAIL MARKETING
These terms of service (the "Terms") govern your subscription to the mobile Short Message (SMS) and Email Marketing services provided by Heys Australia PTY Ltd., a Travel & Accessories Retail company ("Company," "we," "us," or "our"). By subscribing to our SMS/EMAIL services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not subscribe to our services.
1. Subscription
1.1. By subscribing to our SMS/AMAIL services, you consent to receive SMS & EMAILS messages from us related to our products, services, promotions, and other information.
1.2. You may unsubscribe from our SMS/EMAIL services at any time by following the instructions provided in the SMS message, Email content or by contacting us directly.
2. Message Frequency
2.1. You acknowledge that the frequency of SMS/EMAIL messages may vary and can be periodic, depending on the nature of our communications and your subscription preferences.
3. Message Content
3.1. You understand and accept that the content of SMS/EMAIL messages may include promotional material, news, updates, and other information related to our products and services.
3.2. We make reasonable efforts to ensure that the information provided in our SMS messages is accurate and EMAIL service are up-to-date, but we do not guarantee its accuracy or completeness.
4. Charges
4.1. Standard message and data rates may apply according to your mobile carrier's terms and pricing. You are solely responsible for any charges incurred as a result of subscribing to and receiving SMS messages from us.
5. Privacy and Data Usage
5.1. We respect your privacy and will handle your personal information in accordance with our Privacy Policy. By subscribing to our SMS/EMAIL services, you agree to the terms of our Privacy Policy.
6. Opt-Out
6.1. * To opt-out of our SMS services, reply "STOP" to any SMS message you receive from us. * To unsubscribe from our EMAIL services, just click on the unsubscribe link provide on the email body footer. You will no longer receive messages from us after unsubscribing.
7. Support and Contact Information
If you have any questions or need assistance regarding your SMS/EMAIL subscription, please contact via email at: Service.AU@heys.com ATTN: SMS Services at Heys Australia PTY Ltd.
8. Changes to Terms
8.1. We reserve the right to modify these Terms at any time. Notice of changes will be provided by updating the Terms on our website or through SMS/EMAIL messages.
By subscribing to our SMS/EMAIL services, you acknowledge that you have read, understood, and agreed to these Terms.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Service.AU@heys.com or by mail at
Heys Australia PY Ltd.
[Re: Privacy Compliance Officer]
Heys Australia PTY Ltd.
370 St Kilda Road,
C/- Unit 302, Melbourne
Victoria 3004,
Australia
----